Is the website legally registered in the UAE?
Yes, the website is owned by Royal Dash General Trading Store L.L.C, a registered company in the UAE.
What payment methods do you accept?
We accept all major credit cards, Google Pay, and Apple Pay.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once your order has been processed, you will receive an email with your tracking number and a link to track your shipment.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the item(s) within 14 days of receipt for a full refund, Subject to approval. Please see our Refunds Policy for more information.
Do you offer international shipping?
No, currently we only offer shipping within the United Arab Emirates. Please refer to our Shipping & Delivery page for more details.
Can I cancel or modify my order after it has been placed?
We will do our best to accommodate any changes or cancellations to your order, but please note that we cannot guarantee that changes can be made once an order has been processed. Please contact us as soon as possible if you need to make changes to your order.
How do I contact customer service?
You can contact customer service by emailing us at [email protected], calling us at +971501096626, or using our live chat. Our customer service team is available Monday through Friday from 9:00am to 5:00pm EST.
How do I know if a product is in stock?
If a product is out of stock, it will be indicated on the product page. If you have any questions about product availability, please contact us.
How do I know if my order has been shipped?
Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment. You can also log in to your account on our website to view the status of your order and track your shipment.
What do I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately so we can assist you with a return or exchange.
Do you offer gift wrapping or gift cards?
We currently do not offer gift wrapping or gift cards, but we may offer these services in the future. Please check back for updates.
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